FAQ

Product Frequently Asked Questions 

1.Q:When can I expect a new Price Drop of the Week? 

A:We will change the Price Drop of the Week item after a 5–7-day period, at our discretion. We do not disclose at what time or date we rotate the newly discounted item to keep auction site resellers from buying our entire inventory. We want to give all our customers an honest chance at scoring a great deal. 

2.Q:I missed the Price Drop of the Week by a couple minutes, can I still get the offer? 

A:Once the Price Drop of the Week expires, it’s gone. A new item will replace it with a new price drop for that week. Check back regularly to see when your favorite items are featured as the Price Drop of the Week. 

3.Q:Can you install these parts for me? 

A:Our Free Installation Offer is only applicable to qualified items. You can find full details on our Free Installation Offer. 

4.Q:How can I check my iPhone model? 

A:We've provided an iPhone and iPad identification page to help you check for your device model and avoid confusion. 

5.Q:What kind of selection do you have? 

A:We feature one of the best selections of OEM replacement battery and parts for every generation iPhone and iPad ever made. With thousands of products to choose from, and new ones added daily, you'll be sure to find the one you need. 

Payment Frequently Asked Questions 

1.Q:What forms of payment do you accept? 

A:We accept VISA, MasterCard, American Express, and Discover credit cards directly via our website. We also accept payments from PayPal Confirmed Address. 

2.Q:Is it safe to use my credit card on your site? 

A:Yes! Battimore.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. 

3.Q:Is it safe to use my debit card online? 

A:Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. 

4.Q:Why is my credit card payment not being approved? 

A:The main reason credit card payments are declined is due to a mismatch on the billing address entered. Please keep in mind, the address where the credit card statement is mailed to may not necessarily be the billing address. 

5.Q:Why did my payment not get approved yet I see it appears on my statement? 

A:You are most probably seeing the Authorization on your statement, not a charge. Once the transaction(s) settle at the end of the day, the declined payment attempts should fall off your statement within about 48 business hours. 

6.Q:What is the difference between Authorizations vs. a Charge? 

A:When attempting to place an order you might see authorization requests on your online statement. These requests aren't actual charges; they are tests to confirm that your payment card account is active and has available funds to accommodate transactions.   

The funds are only withdrawn from your account when a transaction is charged or captured. Battimore.com only captures the payment when the order ships. Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution. 

7.Q:Can I pay for my order with gift card? 

A:Yes, we accept payments with pre-paid gift cards. The gift card balance must contain the full amount of the order being paid. VISA and MasterCard pre-paid gift cards must first be registered at https://battimore.com/giftcertificates.php before used to make online purchases, as stated on the card's terms and conditions. 

Shipping Frequently Asked Questions 

1.Q:Do you ship to addresses other than the billing address of the credit card? 

A:Yes, however the correct billing address of the payment account must be provided for approval. 

2.Q:Do you ship international, abroad the USA? 

A:Yes, we ship worldwide from the USA. DON'T DELAY YOUR ORDER: make sure to select international shipping at checkout. 

3.Q:My shipment requires a signature, can this be waived? 

A:We ship mostly with the United States Postal Service both domestic and international. And some orders do require signature upon delivery. This is applicable to some orders depending on value and cannot be waived. However, we notify all customers as soon as their orders are shipped with carrier and tracking number information. 

4.Q:Do you ship to APO/FPO and PO Boxes? 

A:Yes, we do ship to military bases with APO/FPO as well as Post Office Box addresses. Feel free to select any domestic shipping method at checkout. 

5.Q:How long does order processing and shipping take? 

A:Battimore.com usually processes an order within 1 business day, although in some rare unique situations it may take longer. During that time, Battimore.com may contact you to verify some information before continuing to process your order. Orders will not ship until processing is approved. Customers can expect to receive their orders within the stated time frame according to the shipping method selected at checkout. See our complete Shipping Policy. 

Returns Frequently Asked Questions 

1.Q:I just received my order and the merchandise is broken. What now? 

A:Please fill out the Return Authorization Request form with 'Arrived Damaged' as the reason for return. We will review your request and provide a solution for the replacement. 

2.Q:I would like a refund. What do I do? 

A:If you are not 100% satisfied with your purchase from Battimore.com you can return your item(s) for a refund within 90 days of the delivery of your order. (Returns must be uninstalled, in the state you received them, and in the original packaging.) Please fill out the Return Authorization Request form to start the process. 

3.Q:I just received my order and it’s the wrong item. What now? 

A:At Battimore.com we take multiple measures to ensure the customer receives the same items as their order form. However, we understand things may go wrong. If you order an incorrect part or your order contains unexpected items, we want to quickly help provide a solution. Please fill out the Return Authorization Request form with 'Wrong Item' as the reason for return. We will review your request and provide a solution for the correct replacement. 

4.Q:How are returns handled? 

A:To initiate the returns process, the customer must first fill the RMA request form. We will review your RMA request within the next 24 business hours and reply with instructions on how to proceed. If merchandise must be returned to us, the customer is responsible for any shipping charges to us and BATTIMORE OUTLET will pay for shipping charges back to the customer. It may take 4-5 business days for your return to reach the BATTIMORE OUTLET Return Center. Once it is received and inspected (usually within 72 hours of receipt) your replacement will be shipped or refund issued. You will be emailed with updates along the way.  

More about our Return Policy.